Long Beach Medical Center is working hard to ensure that the services we provide will meet or exceed our patients’ expectations. Knowing that occasional gaps in service may occur despite our best efforts, we have established a service recovery program to help ease inconvenience and restore our patients’ confidence.
Our Quality Management Department serves as a resource to our patients and their families when individual concerns need to be addressed. If you have an issue or concern which cannot be resolved after speaking with your physician or nurse, we invite you to call our Quality Management representatives at (516) 897-1295 or write to us at:
Quality Management Department
Long Beach Medical Center
455 E. Bay Drive
Long Beach, NY 11561
We appreciate having an opportunity to address your concerns directly and pledge to resolve all concerns to the best of our ability. However, you also have the right to voice your concerns to agencies outside of the Long Beach Medical Center staff. If hospital staff has not resolved the problem, you may contact the New York State Department of Health by mail, email or phone at:
New York State Department of Health
Centralized Hospital Intake Program
433 River Street 6th Floor
Troy, New York 12180
You may also contact The Joint Commission Office of Quality Monitoring at:
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, Illinois 60181
Fax: (630) 792-5636