Long Beach Medical Center is committed to advancing its history of excellent service and high quality care. We’ve built our reputation on our core values, Care, Competence and Compassion and believe that our sustained efforts to meet or exceed our patients’ expectations are reflected in the letters and comments we receive.
To ensure that we are doing all we can to provide each patient with the best possible experience, we continuously monitor survey results and patient comments. By monitoring our progress, our healthcare team is aware of our successes and even more importantly, areas where we can improve.
How We Measure Patient Satisfaction
Long Beach Medical Center participates in the Hospital Consumer Assessment of Healthcare Providers and Systems Survey (HCAHPS), which was developed by the Centers for Medicare and Medicaid Services. The survey asks patients to rate their experiences at the hospital with respect to communication with hospital staff, the environment, medication, pain control and discharge, as well as their overall rating of care and whether they would recommend Long Beach Medical Center to their family and friends.
The Medical Center also utilizes internal patient satisfaction surveys to monitor inpatient experiences. Each returned survey is read by our Chief Executive Officer and shared with our entire staff. The surveys are structured to elicit patient comments, not just numerical data, so that we can respond to specific suggestions. We appreciate our patients’ candor and the opportunity to enhance our services based on their excellent suggestions. We also appreciate the many wonderful compliments we receive from patients who are grateful for the care we provided. We invite you to visit What Our Patients Have To Say, where you can read some of the comments our patients have shared with us.
OUR C.A.R.E. PROGRAM
Patient satisfaction often is the result of outstanding care provided by individual employees. Our employee recognition program, referred to as our C.A.R.E. Program, is a special program that recognizes employees who go above and beyond their duties in assisting patients and their families. The acronym C.A.R.E. stands for Cooperation, Appreciation, Respect, and Excellence. We invite patients and family members who witness exceptional acts of kindness or service by one of our employees to nominate that individual by submitting a Caught Ya’ Caring form located at each elevator, in the Patient Guide given to patients on admission, or by contacting our Employee Recognition Committee at 516 897-1082.
To download a Caught Ya' Caring form, please click here.
Responding to Your Concerns
Long Beach Medical Center is working hard to ensure that the services we provide will meet or exceed our patients’ expectations. Knowing that occasional gaps in service may occur despite our best efforts, we have established a service recovery program to help ease inconvenience and restore our patients’ confidence. Our Quality Assurance Department serves as a resource to our patients and their families when individual concerns need to be addressed. You may reach a Patient Representatives at (516) 897-1295.